Terms & Condition - GJC Microsite

Terms & Condition

These Terms & Conditions (“T&C”) govern the use of the  Platform , owned and managed by Service Provider (RewardPort).By registering, booking, or using the services available on the Platform, users agree to these T&C.Service Provider reserves the right to update, modify, or revise these T&C. Updated T&C will be available on the Platform.

  • The homecare e code /voucher code is designed to offer Pregnant woman or Lactating mother  (“User”) a convenient, at-home service experience tailored to their specific needs. This platform will provide spa, salon, and wellness services from verified partners, including Urban Company, Housejoy(ZALON), Yes Madam , getlook and Be U Salon.

    The aim is to provide a seamless booking experience, allowing users to browse, select, schedule, and pay for Services in a user-friendly manner, with the benefit of exclusive coupon code or voucher with uniqe code received from Emcure on purchase of GALACT to book and avail Homecare services.

  • To use homecare e code / voucher code, the beneficiary has to register with the code at homecare.rewardzpromo.com and book services at platform.The entire process of using the  Platform is designed to be simple and efficient:

    • 1. User Registration: Users will register on the Platform.

    • 2. Service Selection: Users will browse through the Platform and choose Services available from dropdown menu

Service Category- Spa Services (At Home)

  • 1. Full Body Oil Massage (60 min) – Swedish or Deep Tissue.

  • 2. Full Body Oil Massage (90 min) – Swedish or Deep Tissue for deeper relaxation.

  • 3.  Spa at Home – Users must meet a minimum booking value of ₹999 to proceed.

  • 4. ADD ONN Services

Head, Shoulder & Back Massage, ADD on Service - ideal for quick stress relief.

Foot Reflexology (Add-on Service ) – Available as an add-on for , targeting reflex points for wellness



Service Category- Salon Services (At Home)

  • Facial & Cleanup – Home facials depending on type (e.g., herbal, brightening, brand-specific).

  • Manicure & Pedicure – Services like Classic, Bubblegum Spa, and De-tan manicures/pedicures.

  • Waxing – Pricing varies by area serviced (e.g., legs, underarms, full body )

  • Hair Spa / Hair Colouring – Nourishing or color services for home treatments.

  • Makeup & Styling – Bridal or occasion makeup at home depending on the look and occasion.



Service Category- Wellness Services (At Home)

  • Stress-Relief / Swedish Massage – for 60 minutes, as part of spa services.

  • Deep Tissue Massage  

  • Full-Home Spa Experience – UC brings full spa setups (bed, oils, ambiance) to your home—expect premium pricing aligned with service type.

  • ADD ONN Servicrs

Head & Shoulder Massage – ADD on Services 

Foot Reflexology (Add-on services)


at booking tab at platform


3. Booking : After selecting the Service, users will choose the time slot for the Service, make the payment (if any), and receive confirmation.

Booking Executive will share the booking confirmation with payment link.

4. Payment :Once you make payment, booking will be confirmed. You will receive booking confirmation via mail and SMS .

5. Service Fulfillment: On the scheduled date, the professional arrives at the user’s home to deliver the Service selected.



3. Registration & Account

Eligibility:

  • Users must be at least 18 years old to register and book services on the Platform.

  • Users must provide accurate and complete information during registration.

Register:

  • To use the Platform, users must register by providing valid details, including unique code, name, mobile number, email address.

Account Security:

  • Users are responsible for maintaining the confidentiality of their login credentials and for all activities that occur under their account.

Non-transferable:

  • Accounts are intended for personal use only and cannot be transferred to another individual.



8. Service Availability

Services Offered:

  • The Platform provides services from verified partner companies e.g., Urban Company, Housejoy(Zalon), Yes Madam, Getlook , Be U Salon.through participating partners.

  • The beneficiary can choose any services from the Services listed at the platform.

Availability:

  • Services are subject to availability in various cities. Availability may vary by location, and Services are provided based on partner confirmation.

  • Service Provider does not directly provide the Services but acts as a facilitator.



9. Booking & Payment

Booking Process:

  • Users can log in, browse available Services, select the desired date and time, and confirm the booking.

  • Bookings must be made a minimum of 4 to 5 days in advance for all working days between Monday to Friday.

  • Booking changes (rescheduling or edits) are only allowed before payment is made.

  • Once payment is made, the booking is confirmed, and no further changes or cancellations will be allowed.

Booking Confirmation:

  • Service Provider program managers will confirm bookings and share a link for payments required to confirm the booking.

  • Confirmation emails will be sent by Service Provider program managers to users 48 hours before the service date, containing booking details and instructions.

Payment Methods:

  • Payments must be made in full via approved digital modes (UPI, credit/debit cards, wallets, net banking).

  • A confirmation will be sent via SMS and email after payment is successfully processed.



10. Coupon Usage & Advance Booking

 E-Codes :

  • These e-codes/vouchers can be redeemed by the customers for Services available on the platform.

Redemption of E-Codes:

  • Customers will use the e-code/voucher code during the registration at platform tobook and  avail of discounts or special offers on services.

  • The e-code/voucher code value must be used in full at the time of booking. Any remaining balance will not be refunded or carried over to future bookings.

Minimum Booking Requirement:

  • Customer can book any listed service available at platform by using ecode/ vouchercode.

Terms of E-Code Use:

  • E-codes /vouchers are valid for a specified period, six months from 10th September 2025, after which they will expire and cannot be redeemed.

  • E-codes / vouchers cannot be transferred, exchanged for cash, or used with other offers unless specified.



11. GST, Convenience Charges, Payment Gateway Fees, and Taxes if any applicable will be borne by the beneficiary.

12. Service Fulfilment & Liability

Service Providers:

  • Services are fulfilled by trained and verified professionals provided by Service Provider partner network.

Role of Service Provider:

  • Service Provider acts solely as a facilitator for bookings and is not the direct provider of the Services.

Liability:

Service Provider is not liable for 

  • Service delays or cancellations by Service Providers.

  • Health issues, injuries, or damages resulting from Services.

Loss of personal property during Service delivery.



13. Rewards & Loyalty Program

 Redeeming Ecode – Voucher code : Users can redeem ecode or voucher code  based on their bookings.

Non-transferability:

  • Reward points/vouchers are non-transferable and cannot be exchanged for cash unless explicitly mentioned.



14. Privacy & Data Protection

Data Collection:

  • User data, including name, contact information, and booking history, will be collected for registration, booking management, and reward program purposes.

Data Sharing:

  • User data may be shared with Service Providers for operational purposes (e.g., booking confirmation, service delivery).

Data Protection:

  • Service Provider will adhere to all applicable data protection and privacy regulations to safeguard user data.



15. Helpdesk Services

Availability:

  • Service Provider will provide a dedicated helpdesk service from Monday to Friday, 11:00 AM to 5:00 PM on all working days.

Support Channels:

  • Users can contact the helpdesk via helpdesk@rewardport.in or by calling for booking assistance, query resolution, and general support at 8433999050



16. Communication & Notifications

SMS & Email Updates:

  • Service Provider program managers will send SMS and Email updates to users at every key stage of the process, including:Registration

  • Booking confirmation

  • Payment acknowledgment

  • Service reminders and updates

User Responsibility:

  • Users must ensure their contact details (mobile number and email address) are correct and active to receive notifications.



17. Dispute Resolution

Grievances:

  • Any disputes or service-related grievances must first be reported to support@rewardport.in.

Jurisdiction:

  • All disputes will be governed by the laws of India and subject to the exclusive jurisdiction of Mumbai courts.